Pulse App: Platform Requirements and Troubleshooting Pulse App: Platform Requirements and Troubleshooting

Pulse App: Platform Requirements and Troubleshooting

The downloadable Brightspace Pulse mobile app is how you can access MyCourses efficiently from your phone.  There are some platform requirements and the bottom of this guide outlines common troubleshooting scenarios. 


Platform Requirements

  1. Brightspace Pulse is compatible with Brightspace platform 10.5.1 and higher. By default, Brightspace Pulse is turned off and must be turned on for use in your organization.
    Region and language support

    Brightspace Pulse is supported in the following geographic regions:
    • U.S.
    • Europe, Middle East, Africa (EMEA)
    • Canada Central (Montreal)
    • Asia Pacific (Singapore)
    • Asia Pacific (Australia)

  2. You can download Brightspace Pulse from any global Google Play™ store or Apple App Store®in the following languages:
    • U.S. English
    • Mexican Spanish
    • Canadian French
    • Brazilian Portuguese

  3. Operating system support - Note: Brightspace Pulse is optimized for mobile devices, but may not function correctly with older iOS or Android phones.

Troubleshooting Pulse:

  • I cannot find my organization or school when I search.  If your organization or school does not display in the list when you search, you can add it manually using its URL. This field is available when there are zero search results or if you choose to disable your mobile device's geolocation service.

  • I cannot connect Brightspace Pulse to my school or organization.  If you cannot connect to your school or organization, the problem could be:
    • You entered your ID or password incorrectly. Try again. If you need to reset your password, please contact the helpdesk at 727-341-HELP or onlinehelp@spcollege.edu

  • I cannot see the courses that I am enrolled in.  It's possible that the courses you're enrolled in haven't started yet or they don't have any dates associated with them.

  • I don't see any updates in the Updates tab or I cannot access my course documents, announcements, grades, etc.  When you initially log in to Pulse, no course content updates appear until new updates come from MyCourses; however, introductory updates appear. The Pulse app provides you with updates when announcements are created in your courses and when you receive new grades from your instructors.

  • Percentage values don't appear for any of my activities.  While Pulse can retrieve data from your courses in MyCourses, it cannot determine percentage values for individual activities. Percentage values must be manually added by learners in Brightspace Pulse.

  • I don't see updated course content in the Updates tab.  Course content updates only appear in the Updates tab if the instructor checks the Notify students that the content has changed option for the updated content in MyCourses. Contact your instructor for more information.

 Have Questions? Contact the SPC Technical Support Center at onlinehelp@spcollege.edu or call 727-341-HELP (727-341-4357) (Mon.- Sun. 7:00 a.m. - 12:00 a.m. Eastern). Chat: Live Chat with Support

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