Troubleshooting Respondus LockDown Browser

This guide will help you troubleshoot issues that you may experience when using Respondus LockDown Browser to take your quizzes/exams. 

1. Respondus does not have a phone number to call: 

   You can put in a technical ticket to receive help.
    Click this link to enter a technical ticket with Respondus

2. You can not use a Chromebook or iPad if your quiz is through Pearson - MyLab, MyMathLab.
    You will have to use a computer with Windows or MAC OS. 

3. You can use a Chromebook or iPad if your quiz/exam is through ALEKS
    Click here for instructions on how

    You also need to know this information:

    Chromebook offers an extension for Chrome. In addition to the extension, you will also need to enable pop-up windows for MyCourses. Chromebooks by default have a security setting that prevents downloading other browsers.
Read More Here

Watch to Enable Pop Ups

   Note: If you have a Chromebook managed by a high-school or third party, you may not be able to install the extension or change your pop-up settings.

4. If you thought you instaled LockDown Browser, but you get stuck in a loop of installation, click here. 

4. If you do not have a device to take your quiz/exam, there are options available: 

Please note: Laptops can only be used in the space where they are checked out.

 Have Questions? Contact the SPC Technical Support Center at onlinehelp@spcollege.edu or call 727-341-HELP (727-341-4357) (Mon.- Sun. 7:00 a.m. - 12:00 a.m. Eastern). Chat: Live Chat with Support