Frequently Asked Questions about Respondus LockDown Browser and Respondus Monitor

• What is Respondus LockDown Browser and/or Respondus Monitor?
• On Campus Testing with Respondus LockDown Browser/Respondus Monitor
• How does online testing work?
• What devices/browsers can be used to take assessments?  

  • You can not use a Chromebook or iPad if your quiz is through Pearson - MyLab, MyMathLab.
        You will have to use a computer with Windows or MAC OS. 

  • You can use a Chromebook or iPad if your quiz/exam is through ALEKS
        Click here for instructions on how

  • You also need to know this information:

    Chromebook offers an extension for Chrome. In addition to the extension, you will also need to enable pop-up windows for MyCourses. Chromebooks by default have a security setting that        prevents downloading other browsers. Read More Here

        If you have a Chromebook managed by a high-school or third party, you may not be able to install the extension or change your pop-up settings.

• How much does it cost me, as a student, to use Respondus LockDown Browser? It's FREE if used with a MyCourses/D2L/Brightspace Quiz, or MyLab, or ALEKS.
• If I am a Dual Enrolled student through Pinellas County Schools, what information do I need to know to test in LockDown Browser?
• How do I download Respondus LockDown Browser to take an assessment?
• Click this link if you encounter a problem, to view the Help in Respondus
• Can I call Respondus LockDown Browser for help? No, they do not have a phone number. You can put in a Technical Ticket with them - click here to do so.
• Still having issues, put in a Technical Ticket to Respondus click here.
• What about privacy and security?
• What other resources are available about Respondus LockDown Browser & Respondus Monitor?

NOTE: The questions featured on this page will undergo periodic updates based on the analysis of site usage data.

 Have Questions? Contact the SPC Technical Support Center at onlinehelp@spcollege.edu or call 727-341-HELP (727-341-4357) (Mon.- Sun. 7:00 a.m. - 12:00 a.m. Eastern).