Canvas Student FAQ

Introduction:
This FAQ covers frequently asked questions about Canvas, common issues students experience, and some advanced tips to help you navigate the platform effectively. If you encounter issues not listed here, please contact SPC Technical Support.

Learn how to navigate, submit assignments, check grades, and more all at your own pace. Click the link to get started and set yourself up for success!

Not sure what to do?

In Canvas click the Help icon on the left menu bar

select Support Guides

Tech Support Contact Information

If you encounter issues that cannot be solved through this FAQ, contact SPC Technical Support:

• Phone Support: 727-341-HELP (727-341-4357)
• Email Support: onlinehelp@spcollege.edu
• Live Chat: Chat with Support
  (Available Monday–Sunday, 7:00 a.m.–12:00 a.m. Eastern)
  
  

Login and Course Access

1. I can't log in to Canvas. What should I do?
Solution:

• Ensure you're using the correct SPC login credentials.
• Double-check that you’re entering your username and password correctly.
• Clear your browser’s cache and cookies, then try again.
• Try logging in from a different browser (e.g., Chrome, Firefox).
  If none of these steps work, reset your password through SPC’s account recovery system or contact tech support.
  
  

2. Why can't I see my courses in Canvas?
Solution:

• All courses at SPC open 3 days prior to the course start date.
• Recently added or dropped courses may take time to update.
• Check the Courses tab and select All Courses to ensure the course isn’t hidden.
  If you still can’t find your course, reach out to your instructor for confirmation.
  
  Favorite Course on Dashboard

Assignments and Grades

3. How do I submit an assignment in Canvas?
Solution:

• for all questions related to how to use canvas as a student refer to Canvas Student training in your Canvas instance.
• Navigate to the course and go to the Assignments tab or locate it under Modules.
• Select the assignment and click Submit Assignment to upload files or type your submission.

4. My assignment didn't upload correctly. What can I do?
Solution:

• Verify the file format (e.g., .doc, .pdf).
• Check your internet connection.
• Try a different browser or device.
  If issues persist, notify your instructor promptly to discuss alternative submission methods.
  
  

5. How do I check my grades in Canvas?
Solution:

• Go to the course, and click the Grades tab to see your assignments and scores.
  For detailed steps, visit Canvas Grades Guide.
  
  

Quizzes and Exams

Not all quizzes will take place in canvas Respondus Lockdown Browser is another tool used to verify academic honesty with students click here to learn more.

6. How do I take a quiz in Canvas?
Solution:

• Open your course and go to the Quizzes section.
• Select the quiz and click Take the Quiz. Make sure your internet connection is stable.

For more tips, check the Canvas Quiz Guide.

7. What should I do if I get disconnected during a quiz?
Solution:

• Try to reconnect and resume as soon as possible.
• If unable to continue, contact your instructor to explain the issue and request guidance.
  
  

Discussions and Communication

8. How do I participate in a discussion in Canvas?
Solution:

• Go to the Discussions tab in your course, select the topic, type your reply, and click Post Reply.
  See Canvas Discussion Guide for details.
  
  
  

Notifications and Preferences

10. How do I set up notifications in Canvas?
Solution:

• Go to Account > Notifications and adjust settings for activities like due dates and announcements.
  For help, see Canvas Notification Settings Guide.

11. How do I get notified when my instructor posts an announcement?
Solution:

• Enable announcements in your notification preferences under Account > Notifications 
  
  

Mobile Access

12. How do I use the Canvas mobile app?
Solution:

• Download the Canvas Student app from the App Store or Google Play.
• Use it to check grades, submit assignments, and view announcements. Enable notifications for real-time updates.

For more information, refer to the Canvas Mobile App Guide.

Integrations

13. How do I access integrated tools like Badgr, Zoom, and Panopto?
Solution:

• Your courses may use tools like Badgr for badges, Zoom for meetings, and Panopto for video content.
• These tools are accessible directly within Canvas, often through the course menu or specific assignments.

Accessibility

14. What accessibility features are available in Canvas?
Solution:

• Canvas supports screen readers, alternative text, and keyboard navigation.
• Use the High Contrast UI under Account > Settings for a more accessible view.
  For more, see the Canvas Accessibility Guide.
  
  

Security and Privacy

15. How can I keep my Canvas account secure?
Solution:

• Use a strong password and avoid sharing it.
• Log out from shared devices to prevent unauthorized access.
  If you need additional security tips, check the Canvas Security Guide.
  
  

Troubleshooting

16. Why won’t my course content load?
Solution:

• Refresh the page and check your internet connection.
• Clear your browser’s cache or try a different browser.
  If issues persist, contact SPC Technical Support.

17. What can I do if I experience compatibility issues?
Solution:

• Canvas is optimized for Chrome and Firefox.
• For mobile access, use the Canvas Student app for best results.
  
  

Advanced Tips for Canvas Users

18. How can I organize my dashboard and courses?
Solution:

• Go to Courses > All Courses, and use the star icon to favorite courses you want to see on the dashboard.
  
  

19. How can I track assignment due dates and course events?
Solution:

• Use the Canvas calendar feature. Sync it with Google Calendar, iCal, or Outlook by using the Calendar Feed option.

Canvas FAQ – Student Pilot

As part of the transition from MyCourses to Canvas, a select group of students are participating in the Canvas Student Pilot. Below are answers to common questions about using Canvas during this pilot phase. St. Petersburg College Canvas Page

Your Feedback is important!

Speak with you instructor if you encounter any issues. This is a pilot and your feedback matter! if you experience any issues or problems please contact your instructor so we (the college) can find a solution ASAP!

General Questions

What is the Canvas Student Pilot?

The Canvas Student Pilot allows students in select courses to use Canvas instead of MyCourses (D2L Brightspace) before the full transition. This helps gather feedback and improve the experience before a wider rollout.

Accessing Canvas

How do I log into Canvas?

Go to St. Petersburg College Canvas Page and sign in using your student credentials. Use the same username and password as you would for MyCourses.

Can I still access MyCourses?

Yes, MyCourses will remain available for non-pilot courses until the full transition to Canvas.

How do I find my courses?

Once logged in, your Canvas Dashboard displays your enrolled courses. If a course does not appear, check with your instructor.

Where can I find course materials and assignments?

Course content can be found in Modules, Assignments, and Discussions located in the course navigation menu on the left. 

Need Help?

In Canvas click the Help icon on the left menu bar

select Support Guides

Where can I get technical support?

 Have Questions? Contact the SPC Technical Support Center at onlinehelp@spcollege.edu or call 727-341-HELP (727-341-4357) (Mon.- Sun. 7:00 a.m. - 12:00 a.m. Eastern). Chat: Live Chat with Support