Need Help with Canvas?

Getting help in Canvas is easier than ever. Students can access technical support team members, online knowledgebase guides, and contact their instructor directly from the Help button in Canvas.

Contents

• Canvas Help Menu
• Student Technical Support
• Ask Your Instructor a Question

Canvas Help Menu

Click the Help button in the global navigation menu in Canvas to access available support resources. This will open up the Canvas Help menu, which gives you two options: Student Technical Support (1) and Ask Your Instructor a Question (2).

 

Student Technical Support

Select Student Technical Support for help with Canvas and other student technology resources.

This option connects you to:

• Technical Support Center staff: Live chat, email, or call for help during operating hours. 
• Knowledgebase Guides: Access step-by-step tutorials and tips and tricks for Canvas. 

If you're having trouble accessing Canvas, submitting assignments, using supported academic technology tools, or need help finding student support resources, this is the best place to start.

Ask Your Instructor a Question

Select Ask Your Instructor a Question if you have a question about your course.

Use this option for questions such as:

• Assignment instructions or due dates
• Course content
• Grades or feedback
• Course policies
• Other class-specific questions

Select the Ask Your Instructor a Question hyperlink. Then, in the Help menu that appears, select the course you have a question about from the dropdown menu (1, 2), type your message (3), and select the Send Message button (4). Your message will be sent directly to your instructor's Canvas Inbox. Make sure to check back for a response!

 Have Questions? Contact the SPC Technical Support Center at onlinehelp@spcollege.edu or call 727-341-HELP (727-341-4357) (Mon.- Thurs. 8:00 a.m. - 10:00 p.m., Friday CLOSED, Sat 8:00 a.m. - 5:00 p.m., Sun 12:00 p.m. - 8:00 p.m. Eastern).

Chat: Click the message bubble in the bottom-right corner